# roka-triathlon

> Public Help Center articles for roka-triathlon.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Is ROKA Multisport separate from ROKA?](https://support.rokamultisport.com/en-US/is-roka-multisport-separate-from-roka-638053.md): We’re incredibly excited to share that ROKA is launching a new joint venture: ROKA Multisport — an independent team fully dedicated to innovation in triathlon, swim, bike, and run. You can now find all the world-class gear and apparel you love at rok
- [Does ROKA Multisport Have Retail Locations?](https://support.rokamultisport.com/en-US/does-roka-multisport-have-retail-locations-586534.md): At this time, we do not have any physical stores and distribute exclusively through our website, rokamultisport.com.
- [How Do I Apply For a Sponsorship With ROKA Multisport?](https://support.rokamultisport.com/en-US/how-do-i-apply-for-a-sponsorship-with-roka-multisport-586537.md): Teams and individuals are welcome to apply for sponsorship or inquire about event and charity opportunities by emailing support@rokamultisport.com.
- [How Do I Make A Bulk Order With ROKA Multisport?](https://support.rokamultisport.com/en-US/how-do-i-make-a-bulk-order-with-roka-multisport-586538.md): We would love to help you support your organization with group or corporate sales. Please send your order inquiry to support@rokamultisport.com and we will be happy to assist further!
- [When Will An Item Be Back In Stock?](https://support.rokamultisport.com/en-US/when-will-an-item-be-back-in-stock-586540.md): Gear often moves fast - while our Customer Experience team may not be able to explicitly guarantee when a particular item will be back in stock, we recommend utilizing back-in-stock notifications, an available feature on every product page.
- [Can I Redeem Rewards/Gift Cards From ROKA Eyewear?](https://support.rokamultisport.com/en-US/can-i-redeem-rewardsgift-cards-from-roka-eyewear-586541.md): Quick heads up: ROKA and ROKA Multisport are now two separate companies. As part of this transition, rewards points and gift cards can no longer be shared across the two sites. But good news — we now offer our own digital gift cards at ROKA Multispor
- [Can I Add A Discount To My Order?](https://support.rokamultisport.com/en-US/can-i-add-a-discount-to-my-order-586542.md): Discount codes can be applied to full-price items and cannot be combined with other discounts or applied to sale items. Stay up to date on our latest promotions by signing up for our newsletter.
- [Do You Offer Discounts For Military, First Responders And Health Professionals?](https://support.rokamultisport.com/en-US/do-you-offer-discounts-for-military-first-responders-and-health-professionals-586543.md): We're happy to offer various military/first/responder/other professional discounts through ID.me! Just click the ID.me icon at checkout to verify your credentials. Once verified, you’ll be redirected back to complete your purchase with the discount a
- [How Can I Activate My Teams Discount?](https://support.rokamultisport.com/en-US/how-can-i-activate-my-teams-discount-586544.md): We have recently updated our system to provide a quick and easy way to get your team discount applied. Here’s how it works:Your team has a new unique 9 digit private team PIN!Every athlete on the team will use this same PIN. If you don’t know your PI
- [Can I Use A Discount On An Outlet Item?](https://support.rokamultisport.com/en-US/can-i-use-a-discount-on-an-outlet-item-586545.md): Outlet pricing is standalone, and we can only apply one discount per order - we're not able to offer code stacking at this time. Feel free to contact us if you have any other questions!
- [Which Wetsuit Is Right For Me?](https://support.rokamultisport.com/en-US/which-wetsuit-is-right-for-me-1220961.md): There’s a lot that goes into engineering the fastest, most comfortable wetsuits on the planet - but suffice it to say, we’ve cracked the code. Every ROKA wetsuit is built with our patented ARMS-UP® Technology, a leg-focused buoyancy profile, and quic
- [How Do The Viper Models Differ?](https://support.rokamultisport.com/en-US/how-do-the-viper-models-differ-586561.md): You might start by viewing the comparison chart on our website, HERE. The Elite and Pro are similar in fit. However, the Elite is made from a knit material that is heavier and not as compressive, and it has the traditional zipper with a lanyard versu
- [How Do I Put On My Wetsuit?](https://support.rokamultisport.com/en-US/how-do-i-put-on-my-wetsuit-586562.md): When putting on your wetsuit, take your time to ensure that you are putting the suit on correctly. We recommend using the pads of your fingers while wearing the provided gloves to prevent ripping. A well-fitting suit can take up to 10-15 minutes to p
- [Can I Return My Wetsuit After Swimming In It?](https://support.rokamultisport.com/en-US/can-i-return-my-wetsuit-after-swimming-in-it-586563.md): Yes, we recommend swimming in your new wetsuit to ensure a comfortable fit in the water. A wetsuit will fit snug outside the water, but will loosen up once in the water. You will still be able to return the wetsuit should it not work out as long as t
- [How Do I Put On And Take Off My Viper Swimskin?](https://support.rokamultisport.com/en-US/how-do-i-put-on-and-take-off-my-viper-swimskin-586564.md): When putting on your swimskin, be sure to use the pads of your fingers, not your fingernails, to prevent any rips. Start with putting the suit on your lower body; pulling the leg panels up past each knee and into the crotch, leaving as little excess
- [How Do I Repair A Small Tear On My Wetsuit?](https://support.rokamultisport.com/en-US/how-do-i-repair-a-small-tear-on-my-wetsuit-586565.md): Neoprene is a delicate material and small tears and abrasions are common but easy to repair!. Small tears can be repaired with wetsuit seal cement and makes the spot more resilient to future abrasions. We recommend Aquaseal Neoprene Contact Cement. W
- [What Is The Best Way To Care For My Wetsuit?](https://support.rokamultisport.com/en-US/what-is-the-best-way-to-care-for-my-wetsuit-586566.md): Maverick wetsuits are high-performance garments made with top-end materials that can deteriorate more quickly than products made with cheaper materials. This is a conscious trade-off we make for ultimate performance, because cheaper and sometimes lon
- [What Size Wetsuit Is Best For Me?](https://support.rokamultisport.com/en-US/what-size-wetsuit-is-best-for-me-586567.md): Our wetsuit sizing is based on height and weight. If you find you are between sizes, we recommend sizing up as our wetsuits are designed to have a compressive fit. The wetsuit should feel tight while dry and will loosen in the water. Your wetsuit sho
- [What's The Difference Between Swimskins And Tri Suits?](https://support.rokamultisport.com/en-US/whats-the-difference-between-swimskins-and-tri-suits-586568.md): A swimskin is meant to be worn over your tri suit for the swim portion of a race that isn’t wetsuit-legal. They are very specific high-performance garments not meant to be worn alone like traditional swimwear. We recommend wearing a tri kit or swimsu
- [How Do I Care For My ROKA Multisport Tri Suit?](https://support.rokamultisport.com/en-US/how-do-i-care-for-my-roka-multisport-tri-suit-586569.md): Our triathlon kits are made with the finest performance materials. Here are some tips to improve their longevity:. -Rinse in cold water with mild detergent. -Hang dry only. -Do not iron or put in a dryer.
- [How Do I Care For The Anti-Fog Coating In My Goggles?](https://support.rokamultisport.com/en-US/how-do-i-care-for-the-anti-fog-coating-in-my-goggles-586570.md): In order to keep the factory coating working properly for as long as possible, it's important to avoid touching the inside of the lenses. It is good practice to rinse the lenses out with fresh water after your swim to prevent mineral buildup that can
- [What is your Warranty Policy?](https://support.rokamultisport.com/en-US/what-is-your-warranty-policy-586546.md): We're excited to provide a 2-year warranty - see below for full details! If you would like us to look into a potential warranty claim, you can fill out a contact form here (be sure to include your order number, photos of the issue and your current sh
- [Outlet Sale Warranty](https://support.rokamultisport.com/en-US/outlet-sale-warranty-586547.md): Our 2-year Gear Warranty also applies to discounted items purchased through our Outlet. Please note that items listed as "Open-Box" are separate from regular Outlet items, and only covered with a limited, 6-month warranty.
- [Limitations of Liability](https://support.rokamultisport.com/en-US/limitations-of-liability-586548.md): This warranty gives you specific legal rights, which may vary from state to state. In no event shall ROKA or any of its third party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement
- [What Is Your Return Policy?](https://support.rokamultisport.com/en-US/what-is-your-return-policy-586549.md): Giving gear this season? We’ve got you covered with extended 60-day returns on all orders placed November 15 - December 31. Happy Gifting! 🎁. Domestic (US) Orders:You can start a return through our Return and Exchange Portal. We accept returns and e
- [How Do I Return My US Order?](https://support.rokamultisport.com/en-US/how-do-i-return-my-us-order-586550.md): Customers in the US are welcome to initiate a return or exchange through our returns portal! At the end of this process, we'll generate a prepaid return label for you to put on the outside of the box. See below for some helpful tips on packing your r
- [How Do I Return An International Order Through The US Site?](https://support.rokamultisport.com/en-US/how-do-i-return-an-international-order-through-the-us-site-586551.md): ROKA Multisport - Returns. Your Order Number (#ROKAMXS-__). 10949 E. Peakview Avenue. Unit C3. Englewood, CO 80111
- [Can I Still Use My Discount Code For A New Order After Doing A Return?](https://support.rokamultisport.com/en-US/can-i-still-use-my-discount-code-for-a-new-order-after-doing-a-return-586554.md): The discount code will no longer be valid for your account since it was already used one time. Please contact us here with your new order and the discount you'd like to us - we'd be happy to apply it a second time for you 🙌
- [What Is The Return Policy On Outlet Products?](https://support.rokamultisport.com/en-US/what-is-the-return-policy-on-outlet-products-586555.md): All Outlet items are limited to exchanges or returns for store credit only. At this time, we do not allow for Outlet items to be returned for a refund to your original payment method.
- [Exchange Policy For Customers In The United States](https://support.rokamultisport.com/en-US/exchange-policy-for-customers-in-the-united-states-586556.md): If you ordered from our US website and your order was shipped to a US address, we are happy to accept exchanges! We accept returns and exchanges within 30 days of receipt. Please visit our exchange portal to initiate your exchange! If the item you're
- [Exchange Policy For International Customers](https://support.rokamultisport.com/en-US/exchange-policy-for-international-customers-586557.md): If you are an international customer and ordered through our US website, we aren't able to set up an exchange at this time - the good news is we are happy to accept a return for a full refund. From there you'd be free to repurchase your desired produ
- [What Are Your Shipping Options?](https://support.rokamultisport.com/en-US/what-are-your-shipping-options-586579.md): ROKA Multisport ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands. We offer free ground shipping to the 48 contiguous United States on orders of $150 and more. We also ship to P.O. Boxes and APO/FPO addresses.
- [When Will I Receive My Order?](https://support.rokamultisport.com/en-US/when-will-i-receive-my-order-586580.md): ROKA Multisport orders are subject to a typical fulfillment window of 1-3 business days before shipment. Tracking is provided for all orders and is sent to the email address used to place the order. We offer a few different shipping options; Ground r
- [How do I track my order?](https://support.rokamultisport.com/en-US/how-do-i-track-my-order-586581.md): Once your order has been placed, you will receive a confirmation email with your order details. A tracking email will follow once it has been processed and fulfilled. Tracking information may not be immediately available after your order has been pro
- [Can I Cancel Or Make Changes To My Order?](https://support.rokamultisport.com/en-US/can-i-cancel-or-make-changes-to-my-order-586582.md): While there may be a small window for us to accommodate, we are generally unable to cancel or change orders once they are placed. You can quickly verify if your order is eligible for cancellation by using our chat widget - otherwise, feel free to rea
- [Can I Change My Shipping Address?](https://support.rokamultisport.com/en-US/can-i-change-my-shipping-address-586583.md): While we only guarantee delivery only to the address provided at the time your order is placed, there may be a small window for us to accommodate a change of address. You can quickly verify if your order is eligible for an address update by using our
- [What Happens If My Package Is Lost?](https://support.rokamultisport.com/en-US/what-happens-if-my-package-is-lost-586584.md): If your package is lost or you are having trouble locating your package after it has been marked delivered, please use the report issue card in our Help Center to reach us. This will prompt you to sign in to your rokamultisport.com account, and from
- [What Happens If My Product Arrives Damaged Or I Receive The Wrong Item?](https://support.rokamultisport.com/en-US/what-happens-if-my-product-arrives-damaged-or-i-receive-the-wrong-item-586585.md): If your product arrived damaged or the wrong item was received, we'll want to get it sorted for you as quickly as possible! Please use our report issue card in our help center to start a claim. We'll take the reins from there and be in touch!
- [I Cannot Access My Account](https://support.rokamultisport.com/en-US/i-cannot-access-my-account-586586.md): If you have previously created an account with us, please try the forgot password option. If you've made a purchase with ROKA Multisport in the past and are attempting to set up an account with the same email previously, you will also need to try the
- [What Are ROKA Multisport's International Shipping Options?](https://support.rokamultisport.com/en-US/what-are-roka-multisports-international-shipping-options-586573.md): ROKA Multisport ships to most countries around the world!. For international orders placed via our U.S. website, we ship from our U.S. fulfillment center using UPS Worldwide Express Saver. Average delivery time is 2 - 4 business days but may be longe
- [Will I Have To Pay Taxes Or Duties?](https://support.rokamultisport.com/en-US/will-i-have-to-pay-taxes-or-duties-586574.md): When purchasing through our US site, taxes and duties are calculated upon checkout. If returning an international order, shipping, duties, and taxes are non-refundable. We are unable to mark items as “gift” or “sample” to lessen duty charges.
- [What is the Outlet Section?](https://support.rokamultisport.com/en-US/what-is-the-outlet-section-586575.md): The ROKA Multisport Outlet Store offers incredible deals for previous generation and open-box gear—perfect for upgrading your race kit or adding to your training collection. A few things to keep in mind:. Get the gear you need at a price you love. Sh
- [How does the Outlet differ from a normal sale?](https://support.rokamultisport.com/en-US/how-does-the-outlet-differ-from-a-normal-sale-586576.md): It all comes down to available inventory, which will always be reflected accurately on our site (updated every day). Normal sale items are generally newer styles or colorways, and Outlet items typically include discontinued items that will be taken o
- [An item that I wanted in the Outlet is now out of stock. When will the item come back in stock?](https://support.rokamultisport.com/en-US/an-item-that-i-wanted-in-the-outlet-is-now-out-of-stock-when-will-the-item-come-back-in-stock-586577.md): Most of the items in the Outlet are limited inventory and are not scheduled to be replenished. If the items do go out of stock in the Outlet, they will not come back in stock. Please note outlet prices are while supplies last and we're not able to ho
- [I missed the Outlet sale, will it be available again?](https://support.rokamultisport.com/en-US/i-missed-the-outlet-sale-will-it-be-available-again-586578.md): We run Outlet sales intermittently throughout the year, but they do not have a set schedule. We recommend keeping an eye on the site for updates and subscribing to our ROKA Multisport newsletter if you haven’t already! We'll always keep you up to dat