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FAQs
About ROKA Multisport
Yes! Our goal in creating ROKA Multisport is that we can be 100% focused on giving the best experience possible to our original multisport customers while the ROKA mothership continues to redefine the standard in eyewear and beyond.
Rokamultisport.com will be the dedicated home for all the world class gear and apparel you love. The ROKA Multisport team is here to help you #findfaster, and be a partner in getting you the results and experience you are seeking on your swim/bike/run endeavors.
We believe that multisport is a powerful community, experience, and approach to achieving our best physical and mental health. We are dedicated to the mission of bringing multisport and ROKA to all those seeking the opportunity to test themselves and find their best.
We are doubling down on our commitment to creating the most cutting-edge products that will help you be your best on race day and enjoy the ride on your way there!
It’s an honor to get to work with athletes like yourself, Lucy Charles-Barclay, Gwen Jorgensen, Magnus Ditlev, Javier Gomez Noya, and countless others who inspire us everyday.
Thank you for your trust on training day, race day, and everyday.
ROKA Multisport will have its own dedicated, knowledgeable, and experienced customer experience team to handle all your gear needs going forward. If you need help, please reach out and we will get you to the right answer or specialist.
We wish you easy speed, safety and success in all your training and racing (even if it’s just with the dog around the block) this summer!
Also - we hope you have tried ROKA eyewear for yourself - and if you haven’t yet, that you’ll give us a shot! You can continue to find the most advanced eyewear for race day and everyday at roka.com, The ROKA eyewear team is laser-focused on continuing to make that product and shopping experience world class.
At this time, we do not have any physical stores and distribute exclusively through our website, rokamultisport.com.
Teams and individuals are welcome to apply for sponsorship or inquire about event and charity opportunities by emailing [email protected].
We would love to help you support your organization with group or corporate sales. Please send your order inquiry to [email protected] and we will be happy to assist further!
Items often move fast, and our built-to-order gear can make it difficult for our Customer Experience team to know at any one moment when a particular item will be back in stock.
For the fastest and most accurate notification please use the notify when available feature on the product's page.
Discount & Rewards
ROKA and ROKA Multisport now operate as separate businesses, and we’re no longer able to transfer rewards points or gift cards between the two companies. We understand that this may be a bit of a shift, but we’re here to make sure your experience with ROKA Multisport is still top-notch as you #FindFaster.
If you have any specific questions or need help with your rewards or gift cards, feel free to reach out via live chat during business hours or through our contact form. We’ll be happy to assist!
Discount codes can be applied to full-price items and cannot be combined with other discounts or applied to sale items.
Stay up to date on our latest promotions by signing up for our newsletter.
We're happy to offer various military/first/responder/other professional discounts through ID.me! Just click the ID.me icon at checkout to verify your credentials. Once verified, you’ll be redirected back to complete your purchase with the discount automatically applied.
Please note, this cannot be combined with any other offers.
We’re stoked to continue supporting your team on your gear journey! If you previously had a discount through ROKA.com, team discounts were not automatically transferred to ROKA Multisport during the company transition; but we're excited to help get you up and running.
Kindly contact us with your team name and any handles or passcodes used previously. We'll be in touch to make sure your account is activated on the backend! From there you'd log in like normal (or make a new account) and you'll be good to go 🙌
Please note, team discounts cannot be combined with other discount codes or sale pricing.
Outlet pricing is standalone, and we can only apply one discount per order - we're not able to offer code stacking at this time. Feel free to contact us if you have any other questions!
ROKA Multisport Gear
There’s a lot that goes into engineering the fastest, most comfortable wetsuits on the planet - but suffice it to say, we’ve cracked the code.
Every ROKA wetsuit is built with our patented ARMS-UP® Technology, a leg-focused buoyancy profile, and quick-release panels at the wrists and ankles to make your swim as effortless as possible.
Check out our interactive comparison chart, which breaks down what makes each Maverick model unique! We'd love to chat and help you find the best suit for you - feel free to contact us with any questions.
You might start by viewing the comparison chart on our website, HERE. The Elite and Pro are similar in fit. However, the Elite is made from a knit material that is heavier and not as compressive, and it has the traditional zipper with a lanyard versus the autolocking zipper.
The Pro is made from a stretch-woven material, making it lighter weight and more compressive in the legs, as well as an auto-lock zipper which eliminates the need for a lanyard.
The Viper X adds modifications to the arm holes making the suit more comfortable and thermobonded taping on the inside that will add incredible support to the core. It's important to note that the taping makes the Viper X the least flexible suit. It's common for athletes to go up a size in this model.
When putting on your wetsuit, take your time to ensure that you are putting the suit on correctly. We recommend using the pads of your fingers while wearing the provided gloves to prevent ripping. A well-fitting suit can take up to 10-15 minutes to put on.
Here are step-by-step instructions on how to properly put on your ROKA Multisport wetsuit:
- After putting on the white gloves included with your wetsuit, place one leg into the suit at a time. Be sure to position your foot in the wetsuit by pointing your toes to prevent tearing the ankle panel.
- It is best to bring the suit up about mid-calf to ensure you have ample room to bring the suit up as far as possible. Once the suit is mid-calf, align the [1] marker to the center of the kneecaps.
- Continue to pull the suit up over the torso and onto each arm and adjust the neoprene up around the elbow to align the [2] marker to the inside of the elbow.
- Next pull the material into each armpit and align the [3] marker on top of the shoulder.
Yes, we recommend swimming in your new wetsuit to ensure a comfortable fit in the water. A wetsuit will fit snug outside the water, but will loosen up once in the water. You will still be able to return the wetsuit should it not work out as long as the wetsuit is returned within our 30 day return/exchange window.
When putting on your swimskin, be sure to use the pads of your fingers, not your fingernails, to prevent any rips. Start with putting the suit on your lower body; pulling the leg panels up past each knee and into the crotch, leaving as little excess space as possible.
Pull the suit up and over the torso and slip arms in, pulling the material into each armpit and zip up the back of the suit! From there, flip the zipper down to lock it in place.
To remove the suit, flip the zipper up and pull the fabric apart at the shoulders to slide the zipper open.
Neoprene is a delicate material and small tears and abrasions are common but easy to repair!
Small tears can be repaired with wetsuit seal cement and makes the spot more resilient to future abrasions. We recommend Aquaseal Neoprene Contact Cement.
Maverick wetsuits are high-performance garments made with top-end materials that can deteriorate more quickly than products made with cheaper materials. This is a conscious trade-off we make for ultimate performance, because cheaper and sometimes longer-lasting materials often do not have the same performance characteristics. That said, here are some tips on how to properly care for your suit to prevent damage and increase its lifespan.
After Each Use
- It is very important to thoroughly rinse your wetsuit with cool, fresh water after each use
- Once removed from the water, you want to completely dry your suit by hanging it, ideally on a wetsuit hanger.
- Dry the suit inside out and turn it back to ride side in for storage.
End of Season
We recommend soaking your wetsuit in clean water for 10-15 minutes. It is a good idea to invest in shampoo specially designed for cleaning and preserving wetsuits.
You will also want to check your suit for small tears. These are common and easy to fix using a wetsuit-specific cement or glue.
Storage
Wetsuit material can develop a permanent crease if left folded for an extended period of time. It is best to store your wetsuit lying flat. If that is not possible, you can hang your suit on a wetsuit hanger.
Do not keep your wetsuit in the garage if the garage is used to park a vehicle. The exhaust emissions from the vehicle can over time deteriorate the neoprene.
Our wetsuit sizing is based on height and weight. If you find you are between sizes, we recommend sizing up as our wetsuits are designed to have a compressive fit. The wetsuit should feel tight while dry and will loosen in the water.
Your wetsuit should fit snuggly in order to maximize thermal protection and performance. There should not be excess amounts of loose-fitting material. If the suit is too large, it will most likely take on more water and begin to “pool,” which will reduce performance and slow you down. These issues would indicate that your wetsuit is too large.
Also, your wetsuit should not decrease your mobility or make it difficult to breathe while swimming. These issues would indicate that your wetsuit is too small.
A swimskin is meant to be worn over your tri suit for the swim portion of a race that isn’t wetsuit-legal. They are very specific high-performance garments not meant to be worn alone like traditional swimwear. We recommend wearing a tri kit or swimsuit underneath. Tri kits are designed to be worn throughout the race as a base layer and are made with all 3 events in mind.
Our triathlon kits are made with the finest performance materials. Here are some tips to improve their longevity:
-Rinse in cold water with mild detergent.
-Hang dry only.
-Do not iron or put in a dryer.
In order to keep the factory coating working properly for as long as possible, it's important to avoid touching the inside of the lenses. It is good practice to rinse the lenses out with fresh water after your swim to prevent mineral buildup that can become abrasive.
Warranty Policy
We're excited to provide a 2-year warranty - see below for full details! If you would like us to look into a potential warranty claim, you can fill out a contact form here (be sure to include your order number, photos of the issue and your current shipping address).
Please note, it is ROKA's sole discretion to repair or replace products. Additionally, we are unable to provide warranty assistance for gear not purchased through our website or an un-authorized third-party retailer. If you’d like to verify whether your gear is purchased from an authorized source, feel free to reach out - we’re happy to assist.
- Seam failures
- Zipper issues
- Goggle lens delamination
- Goggle strap breakage
- Paddle strap breakage
What Is Not Covered
- Neoprene surface damage or tears
- Pinch, pressure, or fingernail tears
- Melting due to exposure to excessive heat
- Discoloration due to sun exposure or excessive use
- Degradation or delamination of materials due to exposure to chlorine, bromine, pool chemicals or other chemicals, UV, salt water, etc
- Surface rips or abrasions caused by normal wear and tear
- Incidental damage
- Wearing off of surface treatments (e.g. goggle anti-fog coating)
- Shipping charges on international orders
- Normal wear and tear
- Delaminated bonded garments caused by exposure to a washer/dryer or iron or other form of heat
- Failures including but not limited to: blown seams, blown elastic or ripped goggle straps or swim caps due to excessive or long-term usage
Wetsuit Modifications
If you have modified your wetsuit or other ROKA Multisport product, outside of our shop, and the modifications adversely affect the integrity and/or performance of your ROKA Multisport product, causing it to fail, then it should be noted that our warranty will not cover your modifications. We will, however, continue to cover the parts of your ROKA Multisport product that are left unaffected by your modification.
For example: If you have a ROKA Multisport wetsuit and cut the legs of the suit to better fit the length of your legs, then our warranty will continue to cover everything except the part of the legs that you cut. But if, for example, your modification causes the seam to tear further up the suit, we won't be liable.
Our 2-year Gear Warranty also applies to discounted items purchased through our Outlet. Please note that items listed as "Open-Box" are separate from regular Outlet items, and only covered with a limited, 6-month warranty.
This warranty gives you specific legal rights, which may vary from state to state. In no event shall ROKA or any of its third party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is inconsistent with the local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty agreement shall be contested in the courts of the State of Texas.
Return Policy
Domestic (US) Orders:
You can start a return through our Return and Exchange Portal. We accept returns and exchanges within 30 days of receipt. Please note that the following fees may be withheld from refunds:
- A return shipping fee (usually $5-10)
- The credit card processing fee from your order (roughly 3% of the order value that is kept by the credit card processor)
For most orders, we offer the ability for these fees to be waived by selecting store credit instead of a direct refund.
When returning multiple orders, please make sure each item is shipped using the return label associated with the correct product. Shipping items with mixed-up labels may result in refunds not being issued correctly.
International Orders:
For international orders, please contact us to initiate a return for a refund or store credit that can be used toward a future purchase!
We do not cover return shipping costs for international orders or accept exchanges through our US site. We do not have control over duties and taxes for return shipments, and customers may be responsible for paying such fees if and when they are enforced by customs agencies.
Open-Box, Outlet, and/or Final-Sale Items: Any open-box items, items from our outlet store, or items otherwise marked "Final Sale" will be restricted to exchanges or store credit only. For any additional questions or concerns regarding returns, please visit our help center here.
Timing of Refunds:
Refunds are typically processed within 3-5 business days from when they arrive at our returns handling facility. You may follow your return tracking number to see when your package is delivered.
Customers in the US are welcome to initiate a return or exchange through our returns portal!
At the end of this process, we'll generate a prepaid return label for you to put on the outside of the box. See below for some helpful tips on packing your return item:
1) Place merchandise in the original packaging if possible, and place the generated return shipping label on top of the original shipping label.
2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment. If possible, include the original packaging.
3) Drop it at the corresponding carrier as listed on the prepaid return label that you will print out.
4) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.
Once your return is delivered, we will process your return within 5-7 business days.
ROKA Multisport - Returns
Your Order Number (#ROKAMXS-__)
10949 E. Peakview Avenue
Unit C2
Englewood, CO 80111
The discount code will no longer be valid for your account since it was already used one time. Please contact us here with your new order and the discount you'd like to us - we'd be happy to apply it a second time for you 🙌
All Outlet items are limited to exchanges or returns for store credit only. At this time, we do not allow for Outlet items to be returned for a refund to your original payment method.
Exchange Policy
If you ordered from our US website and your order was shipped to a US address, we are happy to accept exchanges! We accept returns and exchanges within 30 days of receipt.
Please visit our exchange portal to initiate your exchange! If the item you're seeking isn't available or out of stock, we recommend returning your gear for store credit or a full refund.
If you are an international customer and ordered through our US website, we aren't able to set up an exchange at this time - the good news is we are happy to accept a return for a full refund. From there you'd be free to repurchase your desired product!
Check out the Help Center article titled "How Do I Return An International Order Through The US Site?" for instructions on how to send back your gear!
If you are an international customer and ordered through our US website, we aren't able to set up an exchange at this time - the good news is we are happy to accept a return for a full refund. From there you'd be free to repurchase your desired product!
Check out the Help Center article titled "How Do I Return An EU/UK Order?" for instructions on how to send back your gear!
US Order Management & Shipping
ROKA Multisport ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands. We offer free ground shipping to the 48 contiguous United States on orders of $150 and more. We also ship to P.O. Boxes and APO/FPO addresses.
Ground shipping requires 2-7 business days in transit once shipped (5-10 business days for Alaska or Hawaii). 2-Day is delivered within 2 business days once shipped.
Please keep in mind that all orders are subject to a processing and fulfillment window.
Shipments to P.O. Box addresses in the U.S. must select Ground shipping. These shipments can only be delivered by USPS and will be automatically changed to a USPS carrier method. P.O. Box deliveries typically take 5 - 10 business days.
Shipments to U.S. territories, Minor Outlying Islands, and APO/FPO addresses will ship with USPS Priority International. They will arrive within 6-10 business days from the ship date.
ROKA Multisport orders are subject to a typical fulfillment window of 1-3 business days before shipment.
Tracking is provided for all orders and is sent to the email address used to place the order.
We offer a few different shipping options; Ground requires 2-7 business days in transit once shipped (5-10 business days for Alaska or Hawaii). 2-Day is delivered within 2 business days once shipped.
Shipments to P.O. Box addresses in the U.S. must select Ground shipping. These shipments can only be delivered by USPS and will be automatically changed to a USPS carrier method. P.O. Box deliveries typically take 5 - 10 business days.
Shipments to U.S. territories, Minor Outlying Islands, and APO/FPO addresses will ship with USPS Priority International. They will arrive within 6-10 business days from the ship date.
Once your order has been placed, you will receive a confirmation email with your order details. A tracking email will follow once it has been processed and fulfilled.
Tracking information may not be immediately available after your order has been processed, and we kindly ask up to 24 hours for the tracking to reflect accurately. If you don't see any updates right away, please be patient and check back later.
Interested in getting your order's status? Log in to your ROKA account or check in through our chat widget!
While there may be a small window for us to accommodate, we are generally unable to cancel or change orders once they are placed. You can quickly verify if your order is eligible for cancellation by using our chat widget - otherwise, feel free to reach out via our contact form and we're more than happy to support!
If we're not able to cancel your order, no worries - once you receive your order you can initiate a return or exchange through our returns portal.
While we only guarantee delivery only to the address provided at the time your order is placed, there may be a small window for us to accommodate a change of address.
You can quickly verify if your order is eligible for an address update by using our chat widget - otherwise, feel free to reach out via our contact form and we're more than happy to support!
If we're not able to cancel your order, no worries - once you receive your order you can initiate a return or exchange through our returns portal.
If your package is lost or you are having trouble locating your package after it has been marked delivered, please use the report issue card in our Help Center to reach us.
This will prompt you to sign in to your rokamultisport.com account, and from there you can submit a lost/stolen/damaged claim for your order. We'll be in touch as quickly as possible from there!
If your product arrived damaged or the wrong item was received, we'll want to get it sorted for you as quickly as possible! Please use our report issue card in our help center to start a claim.
We'll take the reins from there and be in touch!
If you have previously created an account with us, please try the forgot password option.
If you've made a purchase with ROKA Multisport in the past and are attempting to set up an account with the same email previously, you will also need to try the forgot password option.
If this fails, please contact us and we will email you an account activation!
Int'l Order Management & Shipping
ROKA Multisport ships to most countries around the world!
For international orders placed via our U.S. website, we ship from our U.S. fulfillment center using UPS Worldwide Express Saver. Average delivery time is 2 - 4 business days but may be longer due to customs.
Please note when ordering from our U.S. website, customers are responsible for ALL duties and local taxes. Duties and taxes are paid upfront. If you are looking to ship to countries within the UK or EU, you also have the option of purchasing gear through our EU and UK sites!
If returning an international order, shipping, duties, and taxes are non-refundable.
We are unable to mark items as “gift” or “sample” to lessen duty charges.
When purchasing through our US site, taxes and duties are calculated upon checkout.
If returning an international order, shipping, duties, and taxes are non-refundable.
We are unable to mark items as “gift” or “sample” to lessen duty charges.
Outlet Sales
The ROKA Multisport Outlet Store offers incredible deals for previous generation and open-box gear—perfect for upgrading your race kit or adding to your training collection.
A few things to keep in mind:
- Pricing may vary by size or color.
- Exchanges & returns are eligible for store credit, but outlet items cannot be refunded directly.
- One discount only! Outlet pricing cannot be combined with other offers.
- Past purchases can’t be retroactively discounted at outlet prices.
- Sizes may change daily, but we make it easy with clear signposting like "Small Sizes Only."
- Open-Box items are demo or returned products—inspected and ready to perform at elite levels, but may have cosmetic blemishes or minor repairs.
- Our 2-year Gear Warranty applies to discounted items purchased through our Outlet. Please note, Open-Box items have a limited 6-month warranty.
Get the gear you need at a price you love. Shop smarter, #FindFaster!
If you receive an Outlet item with any issues, please contact us here and we'll be happy to assist.
It all comes down to available inventory, which will always be reflected accurately on our site (updated every day).
Normal sale items are generally newer styles or colorways, and Outlet items typically include discontinued items that will be taken off the shelf.
All items on our site maintain the same high-quality, high-performance features that ROKA Multisport is known for!
Most of the items in the Outlet are limited inventory and are not scheduled to be replenished. If the items do go out of stock in the Outlet, they will not come back in stock.
Please note outlet prices are while supplies last and we're not able to honor outlet prices for out of stock or discontinued items.
We run Outlet sales intermittently throughout the year, but they do not have a set schedule.
We recommend keeping an eye on the site for updates and subscribing to our ROKA Multisport newsletter if you haven’t already! We'll always keep you up to date on the newest :)
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